Privacy Policy

Last updated: 9 August 2026

PHNX Group Ltd ("we", "us", "our") operates phnxgrouptools.shop. This policy explains what personal data we collect, how we use it, and your rights under UK data protection law.

Data Controller

PHNX Group Ltd
Company number: 17062646
Registered office: 29 Cheyne Walk, London, England, NW4 3QH
Email: support@phnxgrouptools.shop

Information We Collect

  • Contact details you provide, such as name, email address, delivery address, and phone number
  • Order and payment information (payment card details are processed securely by our payment provider and are never stored on our servers)
  • Browsing information collected automatically via cookies, such as pages viewed and device/browser type

How We Use Your Information

  • To process and deliver your orders
  • To respond to customer service enquiries
  • To send you marketing communications, but only if you've opted in — you can unsubscribe at any time
  • To improve our website and product offering
  • To meet our legal and accounting obligations

Legal Basis for Processing

We process your data on the basis of performing our contract with you (order fulfilment), our legitimate business interests (customer service, site improvement), your consent (marketing emails), and our legal obligations (accounting records).

Sharing Your Information

We share your data only where necessary — with our courier partners to deliver your order, our payment processor to handle transactions, and our ecommerce platform provider (Shopify) that hosts our store. We do not sell your personal data to third parties.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements.

Cookies

Our site uses cookies to keep your cart working correctly, remember your preferences, and understand how our site is used. You can control cookies through your browser settings.

Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the use of your personal data, to object to certain processing, and to request a copy of your data in a portable format. To exercise any of these rights, contact us at support@phnxgrouptools.shop. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.