FAQ

Ordering

How do I place an order?

Simply add the items you'd like to your cart and follow the checkout steps. You'll receive an order confirmation email once your purchase is complete.

What payment methods do you accept?

We accept all major debit and credit cards, along with other payment methods shown at checkout.

Can I change or cancel my order?

If your order hasn't shipped yet, contact us as soon as possible at support@phnxgrouptools.shop and we'll do our best to help. Once an order has shipped, it can't be cancelled, but you're welcome to return it under our returns policy.

Shipping

Is shipping really free?

Yes — we offer free shipping on every order delivered within the UK, with no minimum spend.

How long will my order take?

Orders are processed within 1–2 business days and typically arrive within 3–7 business days after dispatch — so 4–9 business days in total.

Do you ship outside the UK?

Not at this time — we currently ship to UK addresses only.

Returns & Warranty

What's your return policy?

You can return most items within 14 days of delivery, provided they're unused and in their original packaging. See our Returns & Refunds page for full details.

Who pays for return shipping?

If you've simply changed your mind, return shipping is at your own cost. If an item arrives faulty, damaged, or incorrect, we cover the return shipping and send a replacement or refund.

Do your products come with a warranty?

Yes — every product includes a 1-year warranty against manufacturing defects from the date of delivery.

Contact

How can I get in touch?

Email support@phnxgrouptools.shop or call +44 7451 268818, Monday–Friday, 9:00–17:00 GMT.